Shipping and Returns

Last updated: 4 November 2026

A little joy, delivered to your door. Here is what to know about delivery, order changes and returns when shopping with Bloom Flowers.

Shipping options and costs

Available delivery destinations, shipping options and charges are shown at checkout before you pay. Our current free-shipping offer applies to eligible orders of $100 or more, subject to any conditions displayed with the offer. Please check your checkout total and delivery details before submitting your order.

Delivery options depend on your address and the items in your order. Collection is available only if offered at checkout or separately arranged with us. If your address is not accepted at checkout, contact us before ordering so we can confirm whether delivery is available.

Dispatch and delivery

We aim to prepare and dispatch orders promptly. Any dispatch or delivery time shown during checkout or provided by our team is an estimate unless we expressly agree otherwise. Timing can vary with your destination, order contents, public holidays and carrier conditions. If you need an order for a particular date, please contact us before purchasing.

Keep your order confirmation for reference. Where tracking is available, use the details in your dispatch notification to follow the delivery. If your order appears delayed or missing, contact us with your order number and we will help investigate. Carrier delays do not remove your rights under the Australian Consumer Law.

Delivery details and order changes

Please check the recipient's name, delivery address, contact information and any access instructions carefully. Contact us as soon as possible if you need to change an address, amend an order or request cancellation. We will try to help, but changes may not be possible after packing or dispatch.

If incorrect details or an unsuccessful delivery for which you are responsible create an additional delivery cost, we will explain the cost and obtain your agreement before arranging a chargeable redelivery.

Change-of-mind returns

If you change your mind or order the wrong item, contact us within 14 days after delivery to arrange a return. For a change-of-mind return, goods must be unused and returned in their original condition with their original packaging, tags and any accessories.

Please contact us for return instructions before posting anything. Package your return securely and keep proof of postage. You pay the return postage for an eligible change-of-mind return. Original delivery charges are not refunded unless required by law.

These conditions relate only to change-of-mind returns. They do not restrict remedies for faulty, damaged, incorrectly supplied or misdescribed products.

Faulty, damaged or incorrect items

If an item arrives damaged, is faulty, is incorrect or does not match its description, please contact us as soon as reasonably possible. Send your order number or other proof of purchase and a description of the issue. Photos can help us assess the problem, but we will consider other reasonable evidence and arrange an inspection where necessary.

Our goods come with consumer guarantees that cannot be excluded under the Australian Consumer Law. For a major failure, you may choose a refund or replacement and may be entitled to compensation for reasonably foreseeable loss or damage. Other failures entitle you to an appropriate remedy, which may include repair or replacement within a reasonable time. Further remedies may be available if the problem is not resolved as required by law.

The 14-day change-of-mind period and original-packaging requirement do not limit your statutory rights. Contact us to arrange any necessary return. For a confirmed problem covered by consumer guarantees, we cover reasonable return costs as required by law, including reimbursing reasonable costs you have already paid. If returning a faulty item would involve significant cost, we will arrange collection where required.

How to arrange a return

1. Email hello@lifestyleb.com with your name, order number or proof of purchase, the item and the reason for your return.
2. Our team will explain the next steps and confirm the return address and any reference to include with the parcel.
3. If a return is needed, pack the item securely and follow the agreed instructions. Let us know if you need help arranging the return of a faulty item.

Refunds

For an eligible change-of-mind return, we arrange the refund for the returned goods after receiving and checking them. Refunds are made to the original payment method where possible. Your bank or payment provider may take additional time to make the funds available.

For faulty, damaged, incorrect or misdescribed goods, we will arrange the remedy and any refund required by law. Please contact us if you have a question about the progress of a return or refund.

Need a hand?

Bloom Flowers is operated by Lifestyle Brands International Pty Ltd (ABN 81 164 167 748).
Email: hello@lifestyleb.com
Telephone: +61 3 8793 0000
Business address: 165 Atlantic Drive, Keysborough VIC 3173, Australia. Please contact us for return instructions before sending goods to this address.

Read our Terms and Conditions and Privacy Policy for more information. Nothing on this page excludes or limits rights and remedies that cannot lawfully be excluded.