Terms and Conditions
Last updated: 11 November 2026
About Bloom
These Terms and Conditions apply to purchases from bloom-flowers.com.au and your use of our website. Bloom Flowers is operated by Lifestyle Brands International Pty Ltd (ABN 81 164 167 748), 165 Atlantic Drive, Keysborough VIC 3173, Australia (Bloom, we, us or our). Please read these terms before placing an order.
Nothing in these terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, including your rights under the Australian Consumer Law.
Products and product information
Bloom sells decorative plush flowers, arrangements and vases. Please read the individual product description, dimensions and care information before buying. Product images are illustrative; colours may appear differently on different screens and small variations in finish may occur. This does not limit your rights if a product is faulty or materially different from its description.
Follow the care and safety instructions supplied with your product. Decorative products are not represented as children's toys unless the product description expressly says so.
Prices, payment and promotions
Prices are displayed in Australian dollars. Applicable taxes and delivery charges are shown before you complete checkout. Payment must be authorised through a payment method offered at checkout.
Promotions, discount codes and free-delivery offers are subject to the eligibility requirements and expiry dates displayed with the offer. Any conditions that apply to your order will be shown before purchase. Price changes apply to future orders and do not change an accepted order.
Placing an order
Please check your products, quantities, contact details, delivery address and any gift message before submitting an order. You must be authorised to use the payment method provided. An automated order acknowledgement confirms that we have received your order; acceptance occurs when we send a dispatch confirmation or otherwise expressly confirm acceptance.
If we cannot fulfil an order because stock is unavailable, payment cannot be authorised, or there is a genuine material error in the listing, we will contact you promptly. We will explain the issue and offer an available alternative for you to approve or refund the amount paid for any item we cannot supply. We will not substitute a product or charge a higher price without your agreement. These arrangements do not limit your statutory rights.
Delivery and collection
Available delivery destinations, delivery charges and any shipping options are shown at checkout. Free-delivery offers apply only where the stated conditions are met. Collection is available only if offered at checkout or separately arranged with us.
Any dispatch or delivery timeframe is an estimate unless we expressly agree otherwise. We will take reasonable steps to fulfil your order promptly. If delivery is delayed, missing or arrives damaged, please contact us so we can investigate and provide any remedy required by law. Courier delays do not remove your consumer rights.
Please provide accurate delivery details and any relevant access instructions. Contact us promptly if an address needs changing. If an additional delivery cost arises from incorrect details or an unsuccessful delivery for which you are responsible, we will explain the cost and obtain your agreement before arranging a chargeable redelivery.
Order changes and cancellations
Contact us as soon as possible if you need to change or cancel an order. We will try to help, but changes may not be possible once an order has been packed or dispatched. If an order has already been sent, the returns arrangements below may apply. This does not affect any cancellation or refund right you have under law.
Change-of-mind returns
If you change your mind or order the wrong item, contact us within 14 days after delivery to arrange a return. Items must be unused and returned with their original packaging, tags and any accessories in their original condition. Please contact us for return instructions before sending anything back and package items securely.
For an eligible change-of-mind return, you pay the return postage. Original delivery charges are not refunded unless required by law. Once we receive and check the returned goods, we will arrange the refund for the eligible goods to the original payment method. Your bank or payment provider may take additional time to make the funds available. These change-of-mind conditions do not apply to claims for faulty, damaged, incorrectly supplied or misdescribed goods.
Faulty, damaged or incorrect items
Please contact us as soon as reasonably possible if an item arrives damaged, is faulty, is incorrect or does not match its description. Include your order number or other proof of purchase and a description of the problem. Photos can help us assess an issue, but we will consider other reasonable evidence and arrange an inspection where necessary.
Our goods come with guarantees under the Australian Consumer Law that cannot be excluded. For a major failure, you may choose a refund or replacement and may be entitled to compensation for reasonably foreseeable loss or damage. For other failures, you are entitled to an appropriate remedy, which may include a repair or replacement within a reasonable time. Further remedies may be available if the problem is not resolved as required by law.
No 14-day notification deadline or original-packaging requirement limits your statutory rights. Please contact us to arrange any necessary return. Where a product has a confirmed problem covered by consumer guarantees, we will cover reasonable return costs as required by law, including reimbursing reasonable costs you have already paid. If returning a faulty item would involve significant cost, we will arrange collection where required.
Using our website
You may use the website to browse products, place genuine orders and contact us. Do not use it for unlawful activity, fraudulent orders, interference with its operation, or unauthorised access to systems or information. If you use an account, keep its sign-in details secure and let us know if you suspect unauthorised use.
Our branding, photographs, text and other website materials belong to us or our licensors. You may use them for personal shopping purposes. Other reproduction or commercial use requires permission, except as permitted by law.
Privacy and third-party services
Our Privacy Policy explains how we handle personal information. Our store uses Shopify and third-party payment and delivery services. External websites and optional third-party services may have their own terms and privacy policies. Using those services does not remove our responsibilities to you under applicable law.
Responsibility and resolving concerns
We take reasonable care to keep our website accurate and available, but interruptions or errors can occur. We will address errors affecting your order as described above. Each party remains responsible for its obligations under applicable law. These terms do not exclude liability for fraud, negligence or any liability that cannot lawfully be excluded.
If you have a concern, please contact us first so we can try to resolve it. You may also seek help from your state or territory consumer protection agency or pursue any other remedy available to you.
Updates and applicable law
We may update these terms by publishing a revised version with a new last-updated date. Changes apply to orders placed after publication and do not retrospectively change existing orders unless you agree or the law requires it.
These terms are governed by the laws of Victoria, Australia. Courts in Victoria have non-exclusive jurisdiction, without limiting any rights you have to bring a claim in another jurisdiction under applicable law.
Contact us
Bloom Flowers
Lifestyle Brands International Pty Ltd
ABN 81 164 167 748
165 Atlantic Drive, Keysborough VIC 3173, Australia
Email: hello@bloom-flowers.com.au
Telephone: +61 3 8793 0000